Central Florida's 24-hour Emergency Care and Specialty Referral Center

Client Services

Our knowledgeable client service team welcomes and educates our clients with a smile. They are friendly and always helpful in answering any need for our clients. In time, that voice our clients hear on the phone comes to be a close friend at VHA. Each day, they lovingly bake our Otis Spunkmeyer cookies for the hospitality station for our clients, which makes them a pretty popular group! Our client service team is led by Hope, who has been caring for VHA clients since 1997.


Hope
Office Manager

Angela

Ashley

Taryn

Heidi

Megan

Taylor

Ryann

Melissa
Communication

Clear communication is the foundation of our success. We are in a partnership with our clients, referring veterinarians and ourselves. Open communication is king. We listen, we ask questions, we explain, we educate, and we make sure there is understanding. We may use many forms of communication from verbal, written, or email to internet and social media, but the message that must always be heard is that we understand, and we care.

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