Central Florida's 24-hour Emergency Care and Specialty Referral Center

Client Services

Our knowledgeable client service team welcomes and educates our clients with a smile. They are friendly and always helpful in answering any need for our clients. In time, that voice our clients hear on the phone comes to be a close friend at VHA. Each day, they lovingly bake our Otis Spunkmeyer cookies for the hospitality station for our clients, which makes them a pretty popular group! Our client service team is led by Hope, who has been caring for VHA clients since 1997.

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Our culture is built on a heartfelt compassion for our patients and their owners. We are animal people with a passion for helping others and healing pets. We embrace and understand the human-animal bond and empathize with our pet parents’ concerns for their most cherished family members. We care deeply, and we show that with our words and actions. We are here for both of them, owners and pets--that is the VHA Way. It matters not how much we know, unless they first know how much we care.

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